Dokhoon Al Emaratiya is a company specialized in the manufacture and sale of perfumes, incense, cosmetics and personal care products. By using the Dokhoon Al Emaratiya online store, you agree to this agreement without restrictions or conditions. Dokhoon Al Emaratiya has the right at any time to amend this agreement and the amended version will be published on the store. The amended version of the (Terms and Conditions Agreement) will be effective one week after the date of its publication in the store. After publication, your continued use of the store is considered your commitment to the terms and conditions contained in the amended version, and your satisfaction with the application of the amendments.
First: The following terms, whenever they appear in this agreement - the Terms and Conditions Agreement - mean the following:
1. Customer/Customers: Any individual or entity who enters the store to view, purchase, or benefit from the products or services offered therein.
2. The Store or the Emirates Dokhoon Store: Wherever it appears in this Agreement or in the Privacy Policy, it means the “Emirates Dokhoon Store” on the web side, on iPhone and Android applications, and any other applications or websites owned by “Emirates Dokhoon Company”, Commercial Registration No. “ 1010393042 ”, unless the context of the text indicates another meaning.
3. Account: It is the page/record of the customer created in order for the customer to be able to benefit from the store’s services.
4. Product(s): All products available and displayed in the store.
5. Company: The Emirati Dokhoon Company, with commercial registration number “ 1010393042 ”, is the owner of the store.
Second: Conditions for customer registration in the store:
1. The customer must have full legal capacity and be over 18 years of age, and the customer acknowledges that he has full legal capacity.
2. The customer is obligated to provide the store with the correct information and data required to benefit from the services and purchase from the store.
3. The customer is prohibited from doing any act that may cause intolerable or disproportionate pressure on the store or its infrastructure.
4. The Customer is prohibited from publishing or uploading any defamatory, offensive, infringing, harmful, threatening, abusive, tortuous, racist, morally inappropriate or other unlawful content or information.
5. The customer is prohibited from entering or attempting to enter the store without authorization, or granting others the authority to use his account, or impersonating any person or misrepresenting membership with another person, and the customer shall bear the consequences of his violation of the provisions of this paragraph.
6. The customer is prohibited from doing anything that may cause harm or conflict with the intellectual property rights of the store or the Emirates Dokhoon Company.
7. The Customer is prohibited from uploading or attaching any files, programs, or any other materials protected by intellectual property laws or any private or public rights that he does not have the rights to use.
8. If the Company determines, in its sole discretion, that the Customer has breached or violated any of these Terms, it has the right to delete, suspend, or limit the Customer’s access to the Store or prevent the Customer from using the Store. The Company has the right to report the Customer to Internet service providers or the competent authorities, or to take any legal action.
Third: Provisions for benefiting from the store:
1. The company displays in the store perfumes, incense products, and any other products that it manufactures specifically under the company’s name, or products that it imports or purchases, and then displays them in the store for sale to customers.
2. Products are displayed in the store and their display includes a picture of the product, an approximate description of it and the financial value. We confirm that we are as accurate as possible in describing the product and the picture displayed for it, but we do not guarantee that the descriptions or pictures match the actual product, and errors or inaccuracies may occur in them. This clarification is to confirm to the customer that the differences that may occur in the description of the product or its picture displayed do not mean that the company is negligent or has committed any violations, or that it bears any responsibilities regarding those differences in the description of the product and its pictures displayed.
3. Products are purchased by placing them in the shopping cart in the store, then paying for the products and the delivery fees shown in the purchase completion steps. These fees will be estimated based on the delivery cost determined by the company or the shipping companies contracted with, according to the delivery location chosen by the customer.
4. The customer is committed to ensuring complete accuracy and entering the correct information to contact him and the location to which the products will be delivered. If there is any error in the information entered by the customer, the store will not bear any responsibility for the inability to deliver the products or the delay in delivery, or the delivery of the products to a party other than the customer based on the incorrect information entered by the customer. The customer acknowledges that he is not entitled to any claims or compensation from the store.
5. It will take (between 3 to 15 One day at a price of 19 riyals), and it will take (between 3 to 30 A day at a price of 59 riyals. Delivery times may increase during seasonal periods such as (holidays, national and social occasions, times of offers and discounts, and other seasons in which demand rates rise in a way that affects the delivery time). The store will not be responsible for any delay in delivery during seasonal periods, and the customer will not have the right to cancel the order or recover the amounts paid due to the delay in delivery.
*Weight over 1.5 kg requires an additional fee, 10 riyals for every additional 1 kg at the customer's expense.
6. The product delivery process is carried out through independent shipping companies contracted by the store. Therefore, any problems that may occur with the products, delivery, or anything related to the sale process made with the customer due to the shipping company will be the responsibility towards the customer, and the store will not bear any responsibility towards the customer.
7. The customer acknowledges that his receipt of the products by the shipping company and the departure of the shipping company or its representative from the delivery location constitutes his acknowledgment of receipt of all the products ordered in accordance with the description upon which the purchase was made. He also acknowledges the safety of the products, their packaging, and anything related to them, and acknowledges the store’s fulfillment of all its obligations and responsibilities that it contracted for.
8. If the product is returned by the shipping company due to the customer’s failure to respond to the shipping company or delivery representative in receiving the product, the customer will bear additional delivery fees, which may differ from the previous fees for re-delivering the product.
9. The store will not have any responsibilities or obligations towards the customer after receiving the products from the shipping company.
10. There may be errors in the prices of the products displayed on the store. If the customer purchases any of the products at an incorrect price, the customer will be informed of the error and will have to complete the difference between the amount paid and the amount required for the value of the product to complete the sale and delivery process. He also has the right not to complete the purchase process and request a refund of the amount paid. In any case, the store will not be obligated to complete the sale process and deliver the products. If there is an error in the specified price, even if the customer pays the incorrect amount in the store.
11. The approved currency for pricing products is (Saudi Riyal), therefore the prices that will appear in the store for other currencies are based on the conversion rate for the Saudi Riyal at that moment. In any case, the approved reference for determining the price of products will be the Saudi Riyal, and the prices that appear in the store in other currencies will have no effect in the event of errors or differences in conversion. The store has the right to refuse to deal with any currencies other than the Saudi Riyal in purchases.
12. Ordering the product and paying its value by the customer does not mean that the purchase process has been concluded from a legal and legitimate perspective. The completion and conclusion of the sale process occurs by starting the product delivery process - after the customer has paid its value - whether by handing it over to the shipping company or to the company’s delivery department. This means that the store has the right not to complete the contract by selling to the customer or to modify the sale details, the value of the products, and the delivery value at any time before starting the process of shipping the products and handing them over to the shipping company, even if the customer has paid the value of the product.
13. The products displayed in the store comply with the terms and specifications approved by the official authorities in the Kingdom of Saudi Arabia. The customer alone is responsible for verifying his own suitability, his medical suitability, and the suitability of those under his supervision to use the products. The company does not bear any responsibility for any health problems, diseases, allergies, etc. that the customer is exposed to due to the products, or for their violation of the specifications and standards of any country other than the Kingdom of Saudi Arabia, even if the customer is based there.
14. The Customer acknowledges that when purchasing Products, he relies on his desire to purchase and his assessment of the suitability of the Products and their prices for him and does not rely on any evaluations appearing in the Store or on any other website for the Products, nor on any promotional or marketing methods for the Products. Accordingly, the Customer is not entitled in any way to claim that he was exposed to deception or ignorance after completing the purchase of any Products from the Store.
15. The customer shall bear any fees, taxes, or expenses that appear or are imposed by any party before, during, or after the approval of the purchase and payment process.
16. The store has the right to suspend, delete, or stop the customer’s account for any reason without providing any justification to the customer.
17. Issuing the invoice and delivering the products to the customer does not mean that he has fulfilled his obligations to pay the value of the product, delivery fees, and any other fees. To prove payment, the customer must present bank documents proving the deposit or payment of the amounts due to the company in one of its bank accounts. Nothing else will be accepted in order to prove that the customer has fulfilled his obligations.
18. The store shall not bear any responsibilities or costs for any damages or losses of any kind or otherwise that may be incurred by the customer or his property due to the products.
19. The customer is bound by all the terms and conditions of this agreement, and in the event of his violation of any of what is stated therein, he is obligated to compensate the store and the company with the necessary compensation to make up for the damage incurred, including, but not limited to (damage costs - losses - lost profits - etc.).
20. The store will not be liable for any breach of any of its obligations due to force majeure circumstances over which neither party has any control.
21. The store has the right, at any time and without the need to provide justification and for any reason, whether due to the inability to deliver, the product being out of stock, or any other reason, to cancel the customer’s order and return the amount paid by him.
22. In the event that the store breaches any of its obligations in the agreement or breaches any of the customer’s rights or any other obligations, conditions or instructions imposed on it, the compensation due to the customer is limited only to (replacing the product to the customer with a new product if available) or (returning the amount of the product and the delivery fees paid by the customer), and the store will not be obligated to any compensation other than what was mentioned, and the customer acknowledges his agreement to this, and that this is considered an acknowledgment, obligation and waiver from any compensation requests he requests from the store that exceed what was mentioned in this clause.
23. In the event that the customer breaches his obligations or any of the provisions of this agreement, or tamperes with or mistreats the store or the company, or fails to pay the value of the products or any financial dues owed to the store or the company, and this results in the claim being directed to the competent authorities, the customer will be obligated to compensate the company for the costs, attorneys’ fees, and any other costs that the company may incur in order to obtain its claim, and he is also obligated to compensate it for all damages incurred by it due to his action, including lost profits.
24. Customs fees apply if the order is international.
25. The customer acknowledges and undertakes that his purchase of the products mentioned in the electronic invoice is for personal use only and he is not entitled to resell them for the purpose of trade and profit. In the event of breach of this condition, he is obligated to compensate the Emirates Dokhoon Company for the damages resulting from that with a compensation amount of no less than 50,000 fifty thousand riyals.
26. Please note that shipping to the State of Kuwait and the Kingdom of Bahrain is subject to customs fees borne by the customer.
27. Please note that a 5% VAT will be applied to all shipments to the UAE, including low-value shipments, according to the shipping company’s instructions.
Fourth: Payment services:
1. The customer must make payment through the payment methods available in the store before the store begins providing the service.
2. The customer is prohibited from fraudulently using an incorrect or invalid payment method, and is also prohibited from using a stolen payment method. The customer shall bear responsibility for violating this paragraph.
3. All payments are made in Saudi Riyals. If the customer pays in another currency, he or she will be responsible for any fees and expenses incurred as a result of currency conversion, as well as any taxes or other fees.
4. If the customer wishes to cancel the purchase and get a refund for the products, he must submit a request to the store expressing his desire. The store will review the request and decide whether to approve the request or complete the delivery process and not accept the cancellation request. In any case, the customer will not have the right to demand the cancellation of the purchase and the refund of the amount paid after the product shipping procedures have begun.
5. In cases of refunds to the customer, the amount paid by the customer will be returned after deducting the refund fees imposed by the electronic payment intermediary, the bank, or any related party.
Fifth: Warranty and terms of exchange and return:
1. In the event of any defect in the product, its packaging, or anything related to it, the customer must submit an official request to the store management via official communication means within ( 24 hours ) of receiving the product, and the request must clarify the details of the defect and attach photos to it that show the existing defect. The request will be studied by the store and a report will be issued regarding the customer’s request, either by replacing the defective product with a new product if available, or by compensating the customer with a balance equal to the value of the product in his wallet inside the store, or by rejecting the request submitted by the customer for not being entitled to it. If the customer is late in submitting the request after the specified time, he will not have the right to claim anything related to the products that were delivered.
2. The customer must check the product and anything related to it upon receiving it from the shipping company or delivery representative. Otherwise, receipt shall be deemed an acknowledgment that the product, its packaging, and anything related to it are safe and that it is in accordance with his request.
3. The customer has the right to request a return of the product within (seven days ) from the date of receipt, provided that the product, its packaging, and any accessories sent with it (gifts, etc.) are in their original condition, with all their attachments and codes, and have not been opened or exposed to any scratches or damage. The request will be dealt with after receiving the product and its accessories sent with it from the customer by returning the value of the product to the customer’s bank account after deducting the delivery fees and the return fees of the shipping company, and any other fees imposed on bank transfers.
4. The customer has the right to replace the product within ( seven days) from the date of receipt, provided that the product, its packaging, and any accessories sent with it (gifts, etc.) are in their original condition, with all their attachments and codes, and have not been opened or exposed to any scratches or damage. The request will be dealt with after receiving the replaced product and its accessories sent with it from the customer by sending the new product, provided that the customer bears the fees for returning the replaced product and the fees for delivering the new product.
5. The customer is not entitled to exchange or return any product after seven days from the date of receiving the product.
6. Any products purchased using coupons or vouchers, or purchased using credit in the customer’s wallet within the store, will not be returned.
7. The return of the package shall be for the entire product and not part of the package.
8. It is valid to agree to exempt the seller from the warranty for defects, or to limit or increase this warranty, unless the seller intentionally concealed it.
Sixth: General provisions:
1. The platform has the right to provide the relevant authorities with the customer's personal information, including name, identity data, address, and bank account details, if the customer violates the store's terms and conditions, or if there is a need to file a report or register a complaint against him.
2. The customer agrees to grant the store the right to use and dispose of his information in developing the store’s products and services, and in the targeting, marketing, and promotion processes for the store’s products and services or for the products and services of any other parties affiliated with the company or with which it has contracted, allied, or cooperated, all of which shall be done in the manner decided by the company.
3. The customer acknowledges that he grants the store the authority to access his information related to his device, and any information that the store can access or track through the available technical tools and means, and he also acknowledges that he is granted the authority to access and determine his location while browsing the store.
4. The customer is responsible for any comments, reviews, or content posted by him through the store or its pages. If he insults the store, company, or products, he is responsible for compensating them for the damage to his reputation.
5. The store and the company do not bear any responsibility for any offenses or violations of morals, regulations, or other laws contained in customer comments or reviews.
6. The store has the right to delete or hide customer reviews and comments from the store without notifying the customer.
7. The intellectual and commercial property rights of the store and any of its interfaces, contents, symbols, designs, images, products, etc. are owned by the company, and no customer has the right to benefit from or use them without an official written permission from the company.
8. The Store will not be bound by any promises or statements not referred to in this Agreement, even if they are made by advertisers or persons affiliated with the Company.
9. The customer acknowledges that the purchase he is making is for personal use, and that he is not entitled to use the products he has purchased in commercial activities or resell them by any means.
Seventh: Notifications:
Store correspondence to the official addresses listed on the customer's registration page or notifications made through the store are legal notices that produce the effects of notification.
Eighth: Litigation and dispute resolution:
The provisions of this agreement are governed by the laws and regulations of the Kingdom of Saudi Arabia. The competent authority in Riyadh shall have jurisdiction over any dispute arising from the implementation of this agreement. The platform shall have the right to sue its opponents at their place of residence before the competent authorities.
Ninth: Terms and conditions for using cashback vouchers:
1. Cashback coupons are subject to a limited period determined based on the number of times the coupon is used to ensure fair use among customers.
2. Coupons do not include all products and their scope of use is determined by the store’s policy.
3. The coupon may not be transferred, transferred or exchanged for cash value under any circumstances.
4. The coupon may not be sold, traded, or used in any commercial transactions not designated by the store.
Please check the Terms and Conditions for periodic updates to see any new changes.